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Friday, 08 January 2021 10:32

All Clubs charge a minimum to ensure viability and compliance with the regulatory framework: Dorothea Ioannou, Deputy Chief Operating Officer - S.V.P. at The American P&I Club

In this interview, Ms. Ioannou talks about how the COVID-19 pandemic fast-tracked transformation of operations, affected claims, forced new approaches to the management of crew and issues of mental health, brought certain sectors of the shipping industry to a stand-still, and worsened an already existing humanitarian crisis. She also gives clarity on the development of premium policy and explains how the Club’s Managers engaged staff on a global level within the strategy making process, putting people, service and sustainability first.


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