Celestyal Cruises, the number one choice for travelers to the Greek Islands and the Mediterranean, has been named Best for Service in Cruise Critic’s 11th annual UK Editors’ Picks Awards. The awards are selected by a global panel of impartial cruise experts from Cruise Critic, to highlight the best ocean, river and luxury cruise lines for UK travelers, across dozens of categories.
From left to right: Rebecca Witte, Celestyal Cruises’ Marketing Executive – EU, Penny Moschidou, Celestyal Cruises’ Commercial Assistant – Western & Northern Europe, Adam Coulter, Cruise Critic’s UK Editor
The panel of experts chose Celestyal Cruises as the winner in the Best Service category for the following reasons: “This two-ship line retains a home-from-home feel onboard, where crew go out of their way to make you feel welcome, whether that’s little touches like creating ever more elaborate towel animals in your room, making balloons for your kids at dinner time or, if you are a returning passenger, remembering your favourite cocktail. It’s always a joy to board a Celestyal cruise ship -- and always a wrench to leave.”
Commenting on the award, Celestyal Cruises’ CEO, Chris Theophilides, said: “This is undoubtedly a successful team effort from all our crew, officers and team ashore. The heart of our philosophy and approach is the legendary Greek hospitality that our guests enjoy onboard our two vessels, each of which is cosy enough to provide genuine and highly personalised service.
“There is no doubt that such recognition accelerates our relatively new brand’s awareness through credible third-party endorsements. Having won an Editor’s Picks Award for the last 3 years amplifies the exemplar service we provide to our guests day in, day out and serves as a great springboard as we increase our efforts to grow our brand going forward.”
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Celestyal Cruises has fast built an award-winning reputation and recognition as the number one choice for travellers to the Greek Islands and East Mediterranean thanks to its regional expertise and exceptional hospitality. The company operates two mid-sized vessels, each one cosy enough to provide genuine and highly-personalized services. The foundation of the company’s philosophy is built on a unique Greek heritage which combines outstanding hospitality with genuine cultural destination immersion and provides authentic, lifetime experiences both onboard and onshore.
In June 2019, Celestyal Cruises was honoured for its overall contribution and commitment to the development of the cruise industry in the East Med region at the Mare Nostrum Awards in Genoa.
In December 2019 and respectively 2018 Celestyal Cruises was given the UK Editors’ Picks Award for Best Service by Cruise Critic, the world's largest cruise reviews site and online cruise community. In February 2018 Celestyal Cruises received four Cruise Critic Cruisers Choice Awards: two first place awards, for Shore Excursions and Value, and two second place awards, for Service and Entertainment.
Celestyal Cruises is deeply committed to sustainability and ethical business practices. The company actively supports the local communities in the destinations it visits, particularly in the field of education. Since 2015, more than 2000 students on the Greek islands of Milos, Patmos, Samos and Ios have enjoyed a ‘journey to knowledge’, by attending specialized educational programs, initiated by Celestyal Cruises. Additionally, Celestyal Cruises supports cultural NGOs to promote youth entrepreneurship, marine student development and child welfare.
The entire spectrum of Celestyal Cruises’ ship management, including technical, hotel and crew management, and offices, are certified in accordance with ISO 9001/14001 standards. The certifying authority is DNV-GL, which is by widely recognized as the biggest and most respected rating agency in the marine industry.
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